WARRANTY INFORMATION — GOLD WARRANTY
Coverage Rate Gold Warranty:
4 mils wet film thickness (400 sq. ft. per mixed gallon unit; 100 sq. ft. per mixed quart unit)
Statement of Gold Warranty:
Franklin International (Franklin) warrants to its immediate commercial purchaser for resale (Purchaser) that, for a period of 10 Years for residential applications, or for 5 Years from the date of installation for commercial applications, engineered wood flooring products covered by a valid subfloor moisture warranty that are installed with Titebond Urethane Wood Flooring Adhesives on a concrete subfloor that has been treated with the Titebond 531 Moisture Control System (the Product), will be free of the following moisture related problems due to moisture from the concrete subfloor: cupping, buckling, surface discoloration and release from the subfloor. In addition, Franklin warrants that mold and mildew will not grow on the Product itself for a period of five years after installation.
Obtaining Warranty Performance
If Purchaser believes that the above warranty has been breached, Purchaser must promptly notify Franklin International at 2020 Bruck Street, Columbus, Ohio 43207 Attn: Construction Products Technical Service Department. Telephone: 1-800-347-4583. Purchaser must provide its name, address, telephone number, address of the installed Product, identification of the specific Product used, evidence of date of purchase of Product, name and address of installer of Product, results of calcium chloride moisture test performed at time of installation of Product and a statement of its complaint regarding the Product. At Franklin’s request Purchaser shall obtain access to the premises where the Product was installed to enable Franklin or its agents to inspect the installation or shall make reasonable amounts of the affected flooring and/or Product available for Franklin’s inspection. Verification of existing subfloor moisture conditions at the affected site by way of a calcium chloride moisture test may also be required by Franklin. In the event Franklin determines that the above warranty regarding moisture related problems has been breached, upon Franklin’s request, Purchaser will obtain and furnish to Franklin two written estimates from reputable flooring installers regarding the cost of repairs. Franklin will approve one estimate and authorize Purchaser to proceed with repairs by the approved installer. Franklin reserves the right to refuse any estimate and to identify acceptable installers. It is a condition of obtaining warranty performance that repairs be approved in writing by Franklin prior to the time they are made. Franklin will reimburse Purchaser for costs Purchaser actually incurs for labor and materials necessary to repair or replace one time the affected area(s) of the installed wood flooring by the approved installer. In the event Franklin determines that the above warranty regarding mold and mildew resistance of the Product itself has been breached, Franklin will, at its option, replace the affected Product or refund the price paid by Purchaser for the affected Product.
Exclusions from Coverage
The above warranty does not apply if: (1) all instructions regarding preparation for, installation and use of the engineered wood flooring products, Titebond Urethane Wood Flooring Adhesives, and Product are not strictly followed; (2) the Product is used for below grade installations; (3) proper job site pre-inspection, installation and maintenance procedures are not followed; (4) the concrete subfloor is not clean, flat, free of debris and structurally sound; (5) the concrete subfloor is not free of visible moisture including darkening of concrete, standing water and condensation, and/or moisture content of concrete subfloor is or becomes greater than 12 lbs. per a Calcium Chloride Test or 85% RH when tested with an in situ probe; (6) the property of the installation does not have proper drainage; (7) moisture related problems are related to flooding, leakage, topical moisture, improper ventilation, improper maintenance or cracks in the subfloor or foundation; or (8) problems arise due to defects in the wood flooring, or misuse or abuse. Further, the Product is not intended for mold or mildew abatement.
Limitations
To the extent permitted by law, the obligations set forth above are Franklin’s sole obligations and Purchaser’s exclusive remedies and, except as set forth above, Franklin makes no other warranties concerning the Product whatsoever. FRANKLIN DISCLAIMS AND EXCLUDES ALL OTHER EXPRESS WARRANTIES AND ALL IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE CONCERNING THE PRODUCT. Franklin’s obligations shall be Purchaser’s sole and exclusive remedy against Franklin for any liability with respect to the Product whether any claim for recovery is based upon or arises out of theories of contract, negligence, tort (including strict liability) or otherwise and that IN NO EVENT SHALL FRANKLIN BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, including, without limitation, loss of income, loss of time, loss of sales, claims asserted by Purchaser’s customers, injury to personal property or injury to any person. This warranty is made only to Purchaser and is not transferable.
WARRANTY INFORMATION — PLATINUM WARRANTY
Coverage Rate Platinum Warranty:
6.5 mils wet film thickness (250 sq. ft. per mixed gallon unit; 62 sq. ft. per mixed quart unit)
Statement of Platinum Warranty:
Franklin International (Franklin) warrants to its immediate commercial purchaser for resale (Purchaser) that, for a period of 10 Years for residential applications, or for 5 Years from the date of installation for commercial applications, engineered wood flooring products covered by a valid subfloor moisture warranty and solids up to 5/8” thick, 5” wide and 4 ft. in length and bamboo products that are installed with recommended Titebond Wood Flooring Adhesives on a concrete subfloor that has been treated with the Titebond 531 Moisture Control System (the Product), will be free of the following moisture related problems due to moisture from the concrete subfloor: cupping, buckling, surface discoloration and release from the subfloor. In addition, Franklin warrants that mold and mildew will not grow on the Product itself for a period of five years after installation.
When terms of the Platinum Warranty have been met (application of the product at the above specified coat weight) there are no moisture content limitations and no moisture testing is required. For installations of solid and bamboo products, Titebond 821 Premium or Titebond 771-Step are the required adhesives.
All other terms, requirements, exclusions and limitations of the Gold Warranty apply to the Platinum Warranty.